At The Skin Dose, we want you to feel confident in trying our products. We understand that skincare results can vary from person to person, which is why we offer a 60-Day Money-Back Guarantee.
Great skin takes time. If you are not satisfied with your purchase, you may request a refund within 60 days from the date your order was delivered, even if the product has been opened and used.
To help us process your request, we may ask for:
- Your order number
- Full name used on the order
- A brief explanation of the concern
- Photos of the product if applicable
To prevent misuse of our guarantee, refunds may be limited to one opened product per customer. Products that are intentionally damaged, abused, or purchased for resale are not eligible for refunds.
How to Start a Return
To start a return, you can contact us at
help@theskindose.com.
Please note that our authorized return center is located in
Canada. In accordance with our policy, customers are responsible for covering all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Items returned to us without prior approval or authorization will not be accepted.
You can always contact us with any return-related questions at
help@theskindose.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if:
- The item is defective
- The item arrived damaged
- You received the wrong item
Please include photos of the product and packaging so we can evaluate the issue and make it right as quickly as possible.
Non-Returnable Situations
The following are not eligible for refunds or returns:
- Products that are intentionally damaged or misused
- Products purchased for resale purposes
- Unauthorized returns sent without prior approval
- Gift cards (if applicable)
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, you’ll automatically be refunded to your original payment method within
10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than
15 business days have passed since your refund was approved and you have not received it, please contact us at
help@theskindose.com.
Payment Disputes
We encourage customers to contact our support team before initiating a payment dispute or chargeback with their bank or card provider so we can work together to resolve any concerns promptly.
